RETURNS, REFUNDS, AND EXCHANGES

Every Cayla White Brand merchandise item is produced especially for your order. Please review the product description, size chart, color selection, quantity, and shipping information carefully before completing your purchase.

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact the Cayla White Brand within 7 days of delivery.

Please include the following information:

• Your full name
• Your order number
• A description of the issue
• Clear photographs or video showing the item and the problem
• A photograph of the shipping label and packaging, when applicable

Once your claim has been reviewed and approved, we will arrange a replacement or issue a refund to your original payment method.

Customers will not be responsible for return shipping when an item has a confirmed manufacturing or fulfillment error.

Please do not return an item before receiving return instructions from the Cayla White Brand. Unauthorized returns may not be accepted or refunded.

Please review the size chart before placing your order.

Because Cayla White Brand merchandise is produced on demand, we cannot provide free exchanges when a customer orders an incorrect size.

If you receive a size that is different from the size listed in your order confirmation, please contact us within 7 days of delivery so we can correct the mistake.

Selecting an incorrect size does not qualify as a manufacturing or fulfillment error.

Eligible return requests must be submitted within 14 days of delivery.

Submitting a return request does not guarantee approval.

To qualify for an approved return, the item must be:

• Unworn
• Unwashed
• Unused
• In its original condition
• In its original packaging, when applicable
• Free from stains, odors, makeup, deodorant, pet hair, or other signs of use

Customers are responsible for approved return shipping costs when the return is not related to a manufacturing or fulfillment error.

Original shipping charges are not refundable.

Customized merchandise, limited release products, intimate apparel, swimwear, socks, masks, and products marked final sale cannot be returned unless they arrive damaged, defective, misprinted, or incorrect.

Products that were correctly produced according to the customer's order are not eligible for a refund simply because the customer no longer wants the item.

Approved refunds will be issued to the original payment method used to place the order.

Please allow 5 to 10 business days after approval for the refund to appear. Processing time may vary depending on the customer's bank or payment provider.

Original shipping fees are not refundable unless the order was damaged, defective, incorrect, or confirmed lost during shipping.

The Cayla White Brand reserves the right to deny a refund if the returned merchandise does not meet the return requirements stated in this policy.

Orders move into production quickly.

Cancellation requests must be submitted before an order enters production. Submitting a cancellation request does not guarantee that the order can be canceled.

Once production begins, an order cannot be canceled.

After an order enters production, we cannot change the product, design, color, size, quantity, or customization details.

Customers should review all order information carefully before completing checkout.

If an order has not entered production, the customer may be instructed to cancel the original order and place a new order containing the correct selections.

Customers are responsible for entering a complete and accurate shipping address during checkout.

Address changes are not guaranteed after an order has been placed.

Once an order enters production or the shipping process, we may be unable to update the delivery address.

The Cayla White Brand is not responsible for orders delivered to an incorrect address entered by the customer.

Additional shipping charges may apply if an order must be shipped again because the customer provided an incomplete or incorrect address.

If tracking information indicates that a package may have been lost during shipping, please contact the Cayla White Brand within 7 days after the estimated delivery date.

Customers should provide their full name, order number, shipping address, and any available tracking information.

If tracking shows that the order was delivered but the customer cannot locate it, the customer should first check with household members, neighbors, the shipping carrier, and the local delivery office.

The Cayla White Brand will assist with submitting a carrier claim when appropriate. However, refunds and replacements are not guaranteed for packages that the carrier has confirmed as delivered to the address provided by the customer.

Customers must receive approval and return instructions before sending merchandise back.

Do not return merchandise to the address shown on the original shipping package unless the Cayla White Brand specifically instructs you to use that address.

The customer is responsible for return shipping costs when the return is based on an incorrect size selection, a change of mind, or another reason unrelated to a manufacturing or fulfillment error.

We recommend using a shipping method that includes tracking. The Cayla White Brand is not responsible for unauthorized returns or returned packages that are lost during shipping.

To request a return, refund, replacement, exchange review, cancellation, or shipping investigation, contact the Cayla White Brand through the customer service email address or contact form listed on our website.

Please include your order number and all supporting information.

When photographs are required, the images must clearly show the complete item, the specific problem, and the shipping label when applicable.

Please allow up to 7 business days for the Cayla White Brand to review your request.

The Cayla White Brand is committed to providing quality merchandise and a positive customer experience.

We understand that problems can occasionally happen during production or shipping. When a confirmed manufacturing or fulfillment error occurs, we will work with the customer to provide an appropriate replacement or refund.

By completing a purchase through the Cayla White Brand website, the customer acknowledges and agrees to this Returns, Refunds, and Exchanges Policy.