SHIPPING POLICY

Cayla White Brand merchandise is produced especially for your order. Production happens before your order ships, so please allow production time in addition to shipping time.

Production times can vary by product and by order volume, particularly during limited releases and holiday periods.

Once your order leaves production, you will receive a shipping confirmation with tracking information at the email address used at checkout.

Delivery timelines are provided by the shipping carrier and are not guaranteed. Carrier delays, weather, and customs processing can affect delivery dates.

Orders containing multiple items may arrive in more than one shipment.

Customers are responsible for entering a complete and accurate shipping address during checkout.

• Address changes are not guaranteed after an order has been placed.
• Once an order enters production or shipping, we may be unable to update the delivery address.
• The Cayla White Brand is not responsible for orders delivered to an incorrect address entered by the customer.
• Additional shipping charges may apply if an order must be shipped again.

International customers are responsible for any customs duties, import taxes, and fees required by their country. These charges are not included in the order total and are not refundable.

If tracking indicates that a package may have been lost, please contact the Cayla White Brand within 7 days after the estimated delivery date with your full name, order number, shipping address, and tracking information.

Full details are outlined in our Returns, Refunds, and Exchanges Policy.